Processing Time: Orders are typically processed within 1-2 business days.

Delivery Timeline: Domestic shipping will be 7-8 working days after getting the confirmation of the order.

Shipping Methods: We offer various shipping options during the checkout process. Delivery times may vary based on the chosen shipping method and location.

Shipping Costs: Shipping costs are calculated during the checkout process and are based on the selected shipping method and destination.

Product Quality Assurance: At Arca Fragrance LLP, we take pride in the quality of our products. Each solid perfume is meticulously crafted to meet the highest standards.

Return Policy: Please note that we do not provide a return policy. All sales are final, and we do not accept returns or exchanges unless the product is damaged or defective upon receipt.

Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us at hello@arcafragrance.com within 7 days of receiving the order. Provide a clear description and photos of the damaged or defective item, and we will assist you promptly.

Order Cancellation: Once an order is placed for our exclusive solid perfumes, it cannot be cancelled or modified. We encourage customers to carefully review their orders before confirming the purchase.

• Arca – The Fragrance Hub "Arca Fragrance LLP" is not responsible for any damage after the delivery of the products.
• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product.
• In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
• Contact the customer care team on +91 98799 38040 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
• Any cash on delivery refunds shall be initiated to the bank account provided by the customer within 7-9 working days.
• A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Arca – The Fragrance Hub.
• Arca – The Fragrance Hub will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
• In case of a refund to be claimed, kindly contact our customer care on +91 98799 38040 or write to us at hello@arcafragrance.com with the necessary images and videos related to your claim with the subject line "Refund For [Order ID]".
• If any product gets damaged or is eligible for a refund for any reason, the refund normally takes 2-3 working days.

For any shipping-related queries or concerns, please contact us at hello@arcafragrance.com.

Thank you for choosing Arca Fragrance LLP. We are committed to delivering exceptional products, and we appreciate your understanding of our shipping and return policies.